To create a new return you will go to our home page. Use the "Start Now" button on the home page. You use this link to create a username and password for your OLT ONE account. Once logged in you will be able to start the current year's taxes and link in prior years. *Keep a record of your username and password for all future logins.

Your username is the unique name you created when your tax return was started. It may be any name you choose. Please remember your username, as you will be required to enter it every time you access your tax return. If you do not remember your username, click on the "Forgot your Username" link located on the login page. Enter the information requested and we will email your username to you.

You can and should use the same username and password from last year. We now have the OLT ONE account where all the years available are accessed through a single log in. If you have forgotten your username and password, visit the login page and click on the "Forgot your Username" or "Forgot your Password" links. Enter the information requested and we will email your username or a temporary password to you.

To login to a return, go to our home page. Use the "Sign In" link located on the home page. Enter your username, password and security code at the bottom of the screen. *If you have forgotten your username and password, visit the login page and click on the "Forgot your Username" or "Forgot your Password" links. Enter the information requested and we will email your username or a temporary password to you.

To check the status of your return go to our home page. Use the Sign In button. Enter your username, password, and security code at the bottom of the screen.
Once you get logged in and choose to go to that year, you will see the status of your federal return, and state return if applicable.

To view and print your forms, go to our home page. Use the "Sign In" button. Enter your username, password, and security code at the bottom of the screen. Once logged in, choose the year of the return you need to access, then there will be a View Forms link. Click on this link to open a page with links to your forms. You can open each form from there to view and/or print.
*Please note, we strongly recommend you wait until your return has been accepted to print your forms in case changes need to be made.

*You can view and print your forms by logging onto our website from ANY computer using your username and password.
We use Adobe Acrobat to open and print your tax forms. Some users have trouble if they do not have the latest version of Acrobat installed. Occasionally, a user still has trouble even after reinstalling Acrobat. If that happens, right-click on the link that opens the Acrobat file and choose "Save Target As", save the form onto your desktop. Then, double-click the Adobe PDF icon that will be displayed on your desktop. This will open the file outside of your web browser and should allow you to view and print your forms.
We have discovered that customers may have problems opening some forms. This is due to differences in operating systems or Adobe Acrobat Reader Versions.
You can download the newest version of Acrobat Reader by going to:Adobe Acrobat.
If you still have problems printing, please contact Customer Service for assistance.

To view and print forms from a prior year you will go to our home page. Use the Sign In button. Enter the username, password and security code at the bottom of the screen. You will click on the tab for the year you are needing. This will take you to the Tax Return Status page allowing you to view and print your prior year forms using the links in each section that say View/Print.
**Please note - this service is only available for prior year returns that were completed, submitted and accepted through OnLine Taxes.
If you are still unable to access your return, please contact Customer Service for assistance.

OnLine Taxes is a member of the IRS Free File Alliance. In order to qualify for Free File, you must enter our site and create your return from the IRS Free File page. Select OLT.COM and enter our site from there. The qualifications for Free File will be listed for you.
Once your return is created through this federal link, all subsequent logins can be made from our homepage at www.olt.com using the Sign In button.

There are several ways to contact with our Customer Service team. We offer Live Chat, Email, and Phone Support. Chat hours are Monday - Sunday from January 15th thru April 18th from 8am to 10pm CST. During off tax season, chat hours are Monday - Friday, 8:00am - 5:00pm CST. E-mail and phone support are offered year round. Phone support hours are Monday - Friday, 8am to 5pm CST. *Please note - phone support is limited and very busy during peak filing season. All options and information for customer service can be found in the Get Help button located at the top of any page in our site.

You only need to file an amended tax return if the original return that was accepted by the IRS and/or State needs to be changed.

To amend your return that was originally filed with OnLine Taxes, choose the Sign In button on our homepage. Enter the username, password and security code at the bottom of the screen. Choose the year you need to amend. This will take you to the Tax Return Status page. On this page you will select to FILE AN AMENDED RETURN. This will take you into the original online interview from your return previously filed and accepted. Make the needed changes/additions to the return and save and continue to review the return. Three sets of forms will be listed for you to print; the original 1040 that was accepted, the new corrected 1040, and your 1040X. For tax years 2023, 2024 and 2025, if the original return was e-filed, the amended return can generally also be e-filed for Federal.
*This is a free service for customers who filed their originally accepted tax return using our site.

OLT.com does not offer this type of an amended return. If you did not file the original return with OnLine Taxes, you will need to file the amended return with your current software company or by mail.

E-Filing of State only returns is not allowed. New York is an exception, state only E-file is allowed. You can prepare a state only return, but would be required to print and mail it in to file upon completion. All Federal inputs are required as this is how the state portion is calculated. You will first be required to complete the online interview as if you were filing a federal return. Next, you will complete the online interview for your state(s). Once completed, you will review, print and mail the forms in to the state(s).