My Password is Not Working to Log In to My Account, How Do I Reset It?
If your password is not working when trying to log in to your OLT (Online Taxes) account, you can reset it using the "Forgot Password" feature. Follow these steps:
Steps to Reset Your Password:
- Go to the OLT login page.
- Click on the “Forgot Password” link.
- Enter your username, SSN, first name, last name, date of birth, and the email address associated with your account.
- Select your preferred method to receive a verification code (email, SMS text, or authenticator).
- Enter the verification code sent to you.
- You will be directed to the password reset page. Enter a new password twice to confirm.
Password Requirements:
- Must be between 8 and 40 characters long.
- Case-sensitive.
- Must include at least one uppercase letter (A-Z), one lowercase letter (a-z), one digit (0-9), and one special character from the following: !@#%*_-=+|[]{}./$*&?~
Tips for Secure Login:
- Do not use your email, SSN, or full name as your username.
- Ensure your username is 6-12 characters long and contains only letters and numbers (no spaces or special characters).
- Keep your login details secure and consider writing them down or saving them securely for future access.
If you continue to experience issues, contact OLT customer service for assistance. They can help locate your account and assist with resetting your password or merging duplicate accounts.
Disclaimer: Always verify information with official Federal or State Department of Revenue Forms and Instructions.