I No Longer Have the Email Address Associated with My Old Account. How Can I Receive My Username or Verification Code?
If you no longer have access to the email address linked to your OLT (Online Taxes) account and are unable to receive your username or verification code, you will need to contact OLT Customer Service for assistance.
Steps to Recover Your Account:
- Create a Support Ticket: Contact OLT Customer Service by creating a support ticket via email. You can do this through the OLT platform or by reaching out directly through their customer service channels.
- Provide Required Information: When submitting your request, include the following details to help verify your identity:
- Your full name
- Last 4 digits of your SSN
- Username (if known)
- Last name
- Old email address and mobile number
- New email address and mobile number you wish to update to
- Identity Verification: OLT may request additional documentation to confirm your identity. This may include secondary documents such as:
- Federal or state tax return
- IRS notice or letter
- Social Security card
- Credit card or utility statement
- Account Update: Once your identity is verified, OLT will update your account with the new email address and mobile number, allowing you to regain access.
Note: If you still have access to your login details (username and password), you can log in directly and update your contact information through the "My Account" section.
Disclaimer: Always verify information with official Federal or State Department of Revenue Forms and Instructions.