I am not receiving my log in verification code. How can I log into my account?
If you are not receiving your login verification code, follow these steps to resolve the issue:
Check Your Email Folders
- Verify that you have checked your spam, junk, or trash folders. Sometimes, verification emails are filtered into these folders.
- Ensure that your email provider is not blocking automated messages from OLT.
Verify Your Email Address
- Confirm that the email address associated with your OLT account is correct and active.
- If you recently changed your email, update it in your account settings or contact OLT support.
Allow Emails from OLT
- Add the following email addresses to your safe sender list to ensure you receive verification codes:
Alternative Verification Methods
- If you have set up mobile phone verification, try receiving the code via text message instead of email.
- If you have Google Authenticator set up, use it to verify your login.
Reset Your Login Credentials
- If you continue to have issues, use the "Forgot Username" or "Forgot Password" links on the login page.
- Enter your SSN, first name, last name, date of birth, and associated email address to retrieve your username or reset your password.
- A verification code will be sent to your preferred method (email or text). Enter it to proceed.
Disclaimer: Always verify information with official Federal or State Department of Revenue Forms and Instructions.